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Chitti Privacy Policy

Chitti Motors Private Limited, a company incorporated under the laws of India, having its registered address at 4-185, Near Polytechnic College, Gannavaram Centre, Gannavaram, Krishna-521101, Andhra Pradesh, and bearing Corporate Identification Number (CIN) U30910AP2024PTC115242 (hereinafter referred to as “Chitti,” “Chitti Motors,” “We,” “Us,” “Our,” or the “Company”), is committed to safeguarding the privacy of users (hereinafter referred to as “You,” “Your,” or the “User”) accessing its website and other applications or services (collectively referred to as the “Website”).

This Privacy Policy outlines how We collect, use, store, and disclose Your information when You interact with the Website. It is designed to ensure transparency and build Your trust in the way We handle Your personal data.

1. Purpose

This Privacy Policy outlines how Chitti collects, uses, stores, processes, and safeguards the personal information of its Users.

Specifically, this Privacy Policy explains:

  1. What information is collected and why it is collected;
  2. How the information is used;
  3. How the information can be accessed and updated.

We have endeavored to keep this Privacy Policy as straightforward and transparent as possible. Your trust is invaluable to us, and we are committed to protecting your privacy.

By using our Website or engaging with our services, you consent to the practices described in this Policy. If you do not agree with any part of this Policy, we kindly request that you discontinue using our services.

2. Information We Collect

At Chitti Motors, we collect different types of information from our Users to provide, improve, and personalize our services. The information we collect may be divided into the following categories:

  1. Personal Information
    This includes any information that can identify you personally, such as your name, email address, phone number, mailing address, and any other details you provide when interacting with our Website or services. For example, when you reserve a product, submit a contact form, or engage in communication with us.

  2. Non-Personal Information
    This refers to data that does not directly identify you, including your browser type, IP address, operating system, and information about how you interact with our Website (such as pages visited, time spent, and links clicked). This helps us analyze trends, manage our Website, and improve user experience.

  3. Payment Information
    If you make a purchase or reservation, we may collect financial information such as payment card details and billing information. We do not store this data directly, but it may be processed securely by third-party payment processors.

  4. Location Information
    If you use location-based features on our Website or apps, we may collect information about your geographical location to offer location-specific services, such as delivery options or store recommendations.

  5. Communication and Support Information
    If you contact us for support or customer service, we collect the details of your inquiry and any other information you provide to assist with resolving your issue.

  6. Cookies and Tracking Technologies
    We use cookies and other tracking technologies to enhance your experience on our Website. Cookies help us remember your preferences, improve performance, and deliver personalized content. You can control cookie preferences through your browser settings.

3. Information Security

At Chitti Motors, we take the security of your personal information seriously. We are committed to maintaining the confidentiality, integrity, and security of your data. We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  1. Data Encryption
    We use industry-standard encryption protocols to protect your sensitive data, such as payment details, during transmission over the Internet. This ensures that your information remains secure when submitted through our Website or applications.

  2. Secure Servers
    Our Website and applications are hosted on secure servers with advanced security measures in place to prevent unauthorized access. These measures include firewalls, intrusion detection systems, and regular security audits.

  3. Access Controls
    Access to your personal information is restricted to authorized personnel who require access to perform their job functions. All employees and contractors are bound by confidentiality agreements and are trained on data security protocols.

  4. Regular Security Audits and Updates
    We continuously monitor and review our systems and practices to identify potential security risks. We perform regular security audits and update our systems to ensure that they comply with the latest security standards and best practices.

  5. User Responsibilities
    While we take all necessary steps to protect your information, it is important that you also take precautions to protect your own data. We recommend using strong passwords and ensuring that your account details are kept confidential. Additionally, please log out of your account when not in use to prevent unauthorized access.

Despite our best efforts to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Information We Share

At Chitti Motors, we respect your privacy and do not share your personal information with third parties except as outlined below:

  1. Service Providers and Partners
    We may share your personal information with trusted third-party service providers, agents, or contractors who assist us in providing our services. These third parties are required to use your personal information only to provide the services we have contracted them to perform and are obligated to maintain the confidentiality of your information.

  2. Business Transactions
    In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of the transaction. We will ensure that any such transfer complies with applicable laws, and we will notify you before your personal information is transferred to another company.

  3. Legal and Regulatory Requirements
    We may disclose your personal information if required by law, legal process, or governmental request. This may include complying with a subpoena, court order, or legal obligation, or in response to a request from law enforcement or other authorities.

  4. Protection of Rights
    We may disclose your personal information to protect the rights, property, or safety of Chitti Motors, our users, or others. This includes enforcing our terms of service, investigating fraud, or responding to legal claims.

  5. Aggregated and De-identified Information
    We may share aggregated, de-identified, or anonymized data with third parties for analytical purposes, research, or marketing. This information does not personally identify any individual user and is used to improve our services and offerings.

  6. With Your Consent
    Other than as described above, we will only share your personal information with third parties if we have your explicit consent to do so. This could include sharing your information for specific offers, promotions, or other third-party services you opt into.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

  • Data Retention Period: Personal information will be retained for the duration of our relationship with you and for a reasonable period thereafter, unless a longer retention period is required or permitted by law.

  • Compliance with Legal and Regulatory Requirements: We may retain personal information for legal, regulatory, or compliance purposes, in accordance with applicable data privacy laws, even after our relationship with you ends. This includes retaining information for the purpose of fulfilling our contractual obligations, resolving disputes, enforcing agreements, and complying with legal obligations.

  • Erasure of Personal Information: We will erase or anonymize your personal information if its retention no longer serves any legitimate purpose or violates any data protection rules. However, in cases where personal information is retained for legal or regulatory reasons, it will be securely stored and protected.

6. Your Rights

You have the following rights regarding your personal information that we hold:

  • Right to Access: You have the right to request information about the personal data we hold about you, including how it is processed and for what purposes.
  • Right to Rectification: You can request that we update any inaccurate or incomplete personal data we hold about you.
  • Right to Deletion: You can request the deletion of your personal data under specific circumstances as provided by law. Please note that some data may need to be retained for legal or regulatory purposes.
  • Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

If you wish to exercise any of these rights, please contact us using the details provided in the “Contact Us” section of our website.

7. Changes to Privacy Policy

By using the Website and its services, you acknowledge and agree to the terms of this Privacy Policy. Chitti Motors may update or modify this Privacy Policy at any time, with or without prior notice. In the event of significant changes to the way we handle your personal information, we will notify you by posting an update on the Website or, where appropriate, sending you an email.

Unless stated otherwise, the current Privacy Policy will apply to all personal information that Chitti Motors holds about you and your account. We are not required to notify users of minor updates or changes. If you continue to use the services after such updates have been posted or you have been notified, you are deemed to have consented to the changes.

8. Third-Party Advertisements

Some of the advertisements you see on the Website may be selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Website or on other websites, through cookies, web beacons, and other technologies. This helps them understand your interests and deliver advertisements that are tailored to you.

Please note that Chitti Motors does not have access to or control over the information collected by these third parties. The information practices of these third parties are not covered by this Privacy Policy.

9. Grievance Redressal

In case of any complaint or grievance, the User may contact the following:

Grievance Officer:
Mr. Krishna Reddy Karri,
Chitti Motors Private Limited,
4-185, Near Polytechnic College, Gannavaram Centre, Gannavaram, Krishna-521101, Andhra Pradesh, India
Email: krishnareddy@chittimotors.com
Phone: +91 9849298775

The Grievance Officer shall expeditiously address the grievances within a reasonable time as stipulated under applicable laws.

10. Disclaimer

Chitti Motors Private Limited shall not be held liable for any loss or damage resulting from the disclosure (whether inadvertent or otherwise) of any information regarding a User’s account, verification process, or personal details. This includes any errors, omissions, or inaccuracies in the information disclosed or used, whether as part of a legal process or otherwise.

The Company reserves the right to modify the terms of this Privacy Policy at any time, and such changes shall be effective upon posting on the Website. The Company is also free to offer its services to any client or prospective client without restriction.

By using the Website or registering on it, you explicitly agree to the collection, use, and transfer of your Personal Information as described in this Privacy Policy.

Please ensure that you read this Privacy Policy carefully, as it governs your rights and obligations under the law. If you do not accept the terms or have any concerns regarding how we collect and process your personal information, we recommend that you refrain from using the Website.

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Vijayawada, Andhra Pradesh, India. All applicable data protection and privacy laws in India shall apply to this Privacy Policy and the practices described herein.

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